Refund policy


Customers may request a return & refund on unopened products within 30 days of the order date, some exceptions may apply on a case-by-case basis.  

Refunds (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error is eligible for a return on a case by case basis. A request must be submitted for a review. To receive a refund, the product must be returned. Please reach out to our support team to start the process via info@nutrabump.com.
  • Products that are sealed can be returned upon approval for a refund. Shipping is non-refundable. 
  • Products that are not sealed can be returned upon approval for a refund minus a 50% return and disposal fee. Shipping is non-refundable. 
  • We will not accept Any item that is returned more than 30 days after order. We cannot accept returns without approval and all returns must be sent to the right location.
  • If you receive a damaged or defective product, NutraBump will take full responsibility and issue a refund or replacement.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. 

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet after 5 business days, please contact your bank to see if there is a delay. If your order was through PayPal, they can take up to 14 days to refund the amount to you after we refund it to them. 

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nutrabump.com and we will verify if there is any issue and will provide proof of the refund on our end.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item that is unopened, send us an email at info@nutrabump.com for approval.